FAQ: Shipping, Returns, and More

Returns

Want to start a return?

Most eligible items can be returned within 30 days of delivery.

START A RETURN

For a normal return because of fit, size, style, or a change of mind:

Item must be unworn, unused, unwashed, and in materially original condition.
Customer pays return shipping.
There is no restocking fee.
Original shipping charges are normally nonrefundable.
You may choose a refund to your original payment method or store credit.
Direct exchanges are not currently offered; store credit can be used to place a new order.

Refunds to the original payment method are processed after the returned item has been received and verified.

Did we send the wrong item?

Please contact us.

If ShootFilmCo sends the wrong product, design, size, quantity, or another incorrect item, you will not pay to correct the mistake and you will not be required to return the wrong item.

We can provide a replacement, refund, or store credit.

Is your item defective or damaged?

Please contact us and, when helpful, include photos of the problem.

You will not pay to correct a verified defect or damage issue, and obviously defective merchandise normally does not need to be mailed back.

We can provide a replacement, refund, or store credit.

Can personalized items be returned?

Personalized products are final sale for preference reasons, including customer-entered spelling or personalization errors and changes of mind.

However, if we produce the personalization incorrectly, send the wrong item, or the product is defective or damaged, we will make it right.

Where do I send an approved return?

Please start your return before mailing anything back.

Approved returns should be sent to:

ShootFilmCo RETURNS
77 Solano Square #163
Benicia, CA 94510
United States

Please include your full name, shipping address, email address, and order number inside the package.

Orders & Shipping

How much is shipping?

Shipping depends on your order and destination.

Add your items to the cart and enter your shipping address at checkout to see the current shipping options and total before you place your order.

Any current free-shipping offer will be shown on the store or at checkout.

How long will my order take?

Many ShootFilmCo products are made to order and require production time before shipping.

Once your order ships, you’ll receive an email with tracking information. Delivery times vary by destination and carrier, so order early if you need something by a specific date.

Can I change or cancel my order?

Contact ShootFilmCo as soon as possible.

Many products enter production quickly. If production has not started and the order can still be stopped, we can cancel it and refund you.

If production has already begun and cannot be stopped, cancellation may no longer be possible.

Once an order has shipped, it cannot be canceled. Eligible items may still be returned after delivery.

What if I entered the wrong shipping address?

If the order has not shipped, we’ll do our best to correct the address. Once a package has shipped, changing or rerouting it may no longer be possible.

What if my package is lost, damaged, or missing?

If your package arrives damaged or tracking confirms it was lost in transit, contact us and we’ll help.

If tracking says delivered but you cannot locate the package, first check around the delivery location, with anyone else at the address, and with the carrier. If it is still missing, contact us so we can review the situation.

Do you ship internationally?

Yes, to supported destinations.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Charges not collected at checkout are generally the recipient’s responsibility.

Applicable local consumer laws always take precedence where required.