Privacy Policy

Effective date: September 19, 2026
Last updated: September 19, 2026

ShootFilmCo (“ShootFilmCo,” “we,” “us,” or “our”) operates shootfilmco.com and the related online store and services.

This Privacy Policy explains what personal information we collect, how we use it, when we disclose it, how long we keep it, and the choices and rights that may be available to you.

Privacy at a Glance

We collect information needed to operate the store and serve customers, including contact information, shipping and billing information, order details, account information, communications with us, and information about how our website is used.

We use this information to process and deliver orders, provide customer service, manage accounts and returns, prevent fraud, maintain and improve the store, comply with legal obligations, send marketing when permitted, and measure advertising and store performance.

Our store is powered by Shopify. We also work with service providers that help us with payments, order fulfillment, shipping, communications, analytics, advertising, security, and other services necessary to operate ShootFilmCo.

We do not sell personal information for money. Certain advertising or analytics activities may be considered “sharing,” a “sale,” or targeted advertising under some privacy laws even when no money changes hands. Where applicable, you may have the right to opt out of those activities.

Depending on where you live, you may also have rights to access, correct, delete, or receive a copy of your personal information, withdraw consent, object to certain processing, or exercise other privacy choices.

Information We Collect

The information we collect depends on how you interact with ShootFilmCo.

Information You Provide to Us

We may collect:

• Your name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order and purchase information

• Customer account information

• Return and refund information

• Marketing preferences

• Messages and customer-service communications

• Information you provide through forms, surveys, reviews, or other submissions

• Photos, testimonials, or other content you voluntarily submit to us

• Any other information you choose to provide

When you make a purchase, payment information is generally processed by Shopify and the applicable payment provider. We receive transaction information necessary to process and manage your order but do not generally receive your complete payment-card number.

Information Collected Automatically

When you visit or use our website, we and the services that support the store may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Referring website or page

• Pages viewed

• Links or features used

• Shopping-cart activity

• Checkout activity

• Approximate location derived from an IP address

• Cookie and similar technology identifiers

• Information about your interactions with advertisements or marketing

Information We Receive From Other Sources

We may receive information from companies that help us operate the store, including:

• Shopify

• Payment providers

• Shipping carriers

• Fulfillment and print-on-demand providers

• Email and SMS providers

• Customer-service providers

• Fraud-prevention and security providers

• Analytics providers

• Advertising and social-media platforms

• Applications connected to our Shopify store

The information we receive depends on the service being provided and the permissions associated with that service.

How We Use Personal Information

We may use personal information to:

• Process payments and orders

• Produce, fulfill, and ship products

• Provide order confirmations and shipping updates

• Manage customer accounts

• Process returns, refunds, replacements, and store credit

• Respond to questions and customer-service requests

• Publish content you have asked or authorized us to publish

• Detect and prevent fraud, abuse, security incidents, or unauthorized activity

• Maintain, troubleshoot, and improve the website

• Understand how customers use the store

• Measure store and marketing performance

• Personalize certain store experiences

• Send promotional emails or text messages when permitted

• Measure or personalize advertising when permitted

• Maintain tax, accounting, and business records

• Comply with legal and regulatory obligations

• Establish, exercise, or defend legal claims

• Protect the rights, property, and safety of ShootFilmCo, our customers, and others

We may also use information for another purpose that we explain to you when the information is collected.

Shopify

ShootFilmCo is hosted on Shopify.

Shopify provides the ecommerce platform used to operate our storefront, checkout, customer accounts, order management, and other store functions. Shopify processes personal information in order to provide these services to us.

For many core store services, Shopify processes customer information on behalf of ShootFilmCo. Shopify may also process certain personal information for its own purposes when Shopify services or features that involve such processing are enabled.

Shopify maintains its own privacy policies and privacy controls governing information it processes in its own capacity.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate ShootFilmCo or provide services to you.

Recipients may include:

Shopify

Shopify hosts and supports our online store and related ecommerce services.

Payment Providers

Payment providers process transactions and help prevent payment fraud.

Fulfillment, Printing, and Shipping Providers

We may provide your name, shipping address, order details, and other necessary information to companies that produce, package, fulfill, or deliver your order.

Communications Providers

Email, SMS, and customer-service providers may process contact information and communications so that we can send order updates, provide support, or send marketing where permitted.

Analytics Providers

Analytics services may receive information about how visitors use the website so that we can understand store performance and improve the customer experience.

Advertising and Social-Media Providers

Where permitted, advertising platforms and related services may receive identifiers, device information, website activity, purchase-related events, or similar information to measure advertising, create audiences, or personalize advertising.

Security and Fraud-Prevention Providers

We may disclose information when necessary to detect or prevent fraud, abuse, security incidents, or other unlawful activity.

Professional Advisers

We may disclose information to accountants, insurers, attorneys, consultants, or other professional advisers when reasonably necessary for legitimate business purposes.

Legal Authorities

We may disclose information when we reasonably believe disclosure is required by law, legal process, regulation, court order, or a valid governmental request, or when necessary to protect our legal rights or the safety of others.

Business Transfers

If ShootFilmCo is involved in a merger, acquisition, sale, reorganization, financing, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Cookies and Similar Technologies

ShootFilmCo, Shopify, and certain service providers use cookies, pixels, local storage, and similar technologies.

Some technologies are necessary for the website to function. These may support features such as:

• Shopping carts

• Checkout

• Customer accounts

• Security

• Fraud prevention

• Store preferences

• Basic website functionality

Other technologies may be used for:

• Analytics

• Advertising measurement

• Audience creation

• Personalization

• Marketing performance

Where applicable law requires consent before non-essential technologies are used, we use those technologies only after receiving the required consent.

Where privacy controls are available on the site, you can use them to manage your choices. You may also be able to control certain cookies through your browser settings.

Blocking some cookies may affect how parts of the website function.

Advertising, Sale, Sharing, and Targeted Advertising

ShootFilmCo does not sell personal information for money.

We may use advertising, analytics, social-media, or Shopify-related technologies that disclose identifiers, device information, internet or network activity, commercial information, or advertising-related events to other companies.

Under some U.S. state privacy laws, certain disclosures for cross-context behavioral advertising or targeted advertising may be legally defined as a “sale” or “sharing” of personal information even when no money is exchanged.

Where applicable law gives you the right to opt out of those activities, you may exercise that right through privacy controls made available on the website or through a qualifying browser-based privacy signal.

Browser Privacy Signals

Some browsers offer a “Do Not Track” or DNT setting. Because there is no universally accepted standard for responding to DNT signals, ShootFilmCo does not currently respond to DNT signals as such.

Certain jurisdictions recognize browser-based opt-out preference signals, including Global Privacy Control, or GPC.

Where applicable law requires us to recognize a qualifying opt-out preference signal, we treat that signal as a request to opt out of applicable sale, sharing, or targeted-advertising activity for the browser or device sending the signal.

Email and SMS Marketing

We may send promotional email or text messages as permitted by applicable law and based on the preferences or permissions you provide.

You can unsubscribe from promotional email by using the unsubscribe link included in the message.

You can opt out of promotional text messages by following the opt-out instructions included in the message.

Opting out of promotional communications does not prevent us from sending non-promotional messages that are reasonably necessary to complete an order, provide customer service, process a return, communicate about your account, address security issues, or otherwise provide a service you requested.

Additional terms may apply to an SMS or messaging program and may be presented separately when you enroll.

Legal Bases for Processing in the EEA and UK

If the European Union General Data Protection Regulation, United Kingdom data-protection law, or similar law applies to our processing of your personal information, our legal basis depends on the purpose for which the information is used.

We may process personal information because:

• It is necessary to perform a contract with you, such as processing, fulfilling, delivering, returning, or refunding an order.

• It is necessary to comply with a legal obligation, such as tax, accounting, or regulatory requirements.

• It is necessary for our legitimate interests or those of another party, such as protecting the store, preventing fraud, providing customer service, maintaining business records, and improving our services, provided those interests are not overridden by your rights.

• You have provided consent, such as for certain marketing, analytics, advertising, or cookie-related activities where consent is required.

• Processing is otherwise permitted or required by applicable law.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.

International Data Transfers

ShootFilmCo is based in the United States.

Shopify and other service providers may process personal information in the United States and in other countries in which they operate.

Those countries may have privacy laws that differ from the laws where you live.

Where personal information is subject to international-transfer restrictions, applicable companies may rely on legally recognized safeguards such as adequacy decisions, approved data-transfer frameworks, Standard Contractual Clauses, or other lawful transfer mechanisms.

How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time may depend on the type of information and why it was collected.

For example:

• Order, payment-status, refund, tax, and accounting records may be kept for the period reasonably necessary to meet legal, accounting, tax, fraud-prevention, and recordkeeping requirements.

• Customer account information may be retained while an account remains active and afterward when necessary for legitimate business or legal purposes.

• Customer-service communications may be retained for a reasonable period after a matter is resolved in case follow-up, dispute resolution, or recordkeeping is necessary.

• Marketing subscription information may be kept while you remain subscribed. If you unsubscribe, we may retain limited information necessary to remember and honor your opt-out.

• Analytics, advertising, and technical information may be retained according to the settings and retention periods of the services we use and only for as long as reasonably necessary for the relevant purpose.

• Information may be retained longer when reasonably necessary to investigate fraud, respond to a dispute, comply with law, or establish, exercise, or defend legal claims.

We may delete or anonymize information when it is no longer reasonably necessary to retain it.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of personal information

• Request a portable copy of certain personal information

• Object to certain processing

• Request restriction of certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain sale, sharing, targeted advertising, or profiling

• Appeal certain decisions regarding a privacy request where applicable

• Lodge a complaint with an appropriate privacy or data-protection authority

These rights may be subject to exceptions under applicable law.

For example, we may need to keep certain transaction information for tax, accounting, fraud-prevention, legal, or recordkeeping purposes even after a deletion request.

We may request information reasonably necessary to verify your identity before completing certain requests.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request reasonable proof of the agent’s authority.

We will not unlawfully discriminate against you for exercising a privacy right.

California Privacy Rights

California residents may have additional rights under California privacy laws where those laws apply to ShootFilmCo and the relevant processing.

These rights may include the right to:

• Know what personal information is collected, used, disclosed, sold, or shared

• Access personal information

• Correct inaccurate personal information

• Delete personal information, subject to legal exceptions

• Opt out of the sale or sharing of personal information

• Limit certain uses or disclosures of sensitive personal information where applicable

• Receive equal service and pricing when exercising protected privacy rights

Certain California privacy laws apply only to businesses meeting specified legal thresholds. Nothing in this section is intended to limit any privacy right that applies to you under another law.

Automated Processing

We may use automated systems for ordinary ecommerce purposes such as fraud detection, security monitoring, analytics, product recommendations, advertising measurement, or store personalization.

We do not use solely automated processing to make decisions about customers that produce legal or similarly significant effects unless we specifically disclose that practice and provide any rights required by applicable law.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, network, transmission method, or data-storage system can be guaranteed to be completely secure.

You are responsible for protecting access to your own devices, email account, and any credentials associated with services you use.

Children’s Privacy

ShootFilmCo is a general-audience store and is not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so that we can take appropriate action.

Where applicable law provides additional protections for minors, we will comply with those requirements.

Third-Party Websites and Services

Our website may contain links to websites, social-media platforms, applications, or services that we do not control.

This Privacy Policy does not govern the privacy practices of those third parties. Their collection and use of personal information are governed by their own privacy policies and terms.

We encourage you to review the privacy practices of services you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal obligations, or privacy practices.

When we update the policy, we will revise the “Last updated” date at the top of this page.

If a change is material and additional notice is appropriate or required by law, we may provide additional notice through the website, email, or another reasonable method.

Contact Us and Privacy Requests

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact ShootFilmCo through the contact page on shootfilmco.com or by mail at:

ShootFilmCo
Attn: Privacy Requests
77 Solano Square #163
Benicia, CA 94510
United States

If you live in a jurisdiction that gives you the right to complain to a privacy or data-protection authority, you may also contact the appropriate authority in your place of residence.