Shop FAQ: Shipping, Returns, and More
Can I change or cancel my order?
For pins, patches, notebooks, and stickers, send an email to via the contact form any time before your order is shipped and request an order change or cancellation.
Shirts, hoodies, and hats are custom made-to-order and are put into production via an automated system immediately upon placing your order. To stop or cancel an order for these types of items, you must contact ShootFilmCo within one hour of placing your order on Monday through Friday, 8am to 6pm Pacific time.
How do I order the correct size product?We encourage our customers to look at the Sizing Chart section of every item they are thinking about purchasing. This is where you will find the “Manufacturer's Recommended Size Chart”. Specific sizing details are listed below the product image. To get the most accurate size, we recommend you find a similar product at home, and measure it in inches and match those measurements to the Manufacturer’s Recommended Size Chart. Unfortunately, every t-shirt maker in the world has some degree of manufacturing tolerance, which is to say, the distance in inches could have up to a 10% variation, plus or minus.
Is it safe to use my credit card on this site?
Absolutely. Your order is guaranteed 100% secure. All orders are encrypted with 128-bit SSL technology, and no credit card numbers are stored in the database. You can also check out with PayPal or Amazon Payments.
How long does shipping take?
For items such as patches, pins, notebooks, and stickers, shipping is generally 2-3 business days plus transit time upon placing your order. Delivery usually takes 2 - 8 business days and varies based on the delivery location in the Continental United States.
For shirts, hoodies, and hats, orders typically take 2 business days for production, but may take up to 5 business days, depending on the items, time of year, etc. After items are produced, you will receive a shipping email confirmation with tracking info. Shipping time is in addition to customization time. We ship via UPS and Mail Innovations (a combined service offered by UPS & USPS). Delivery usually takes 2 – 8 business days (in addition to customization time) and varies based on the delivery location in the Continental United States.
What is your return policy?
We guarantee our product quality and workmanship 100%. Any defects or errors on our part will be replaced at no charge. Send a message via the contact form with details of your issue and we'll help you get your item replaced. Because each apparel item is custom made on-demand, we do not accept returns or exchanges for your selection of incorrect items, sizes, improper fit, color choices, etc. You are encouraged to look at the sizing charts provided for each item to determine if they will be a fit for you. If you have any questions while placing an order, please contact us so we can make sure you get what you want.